30 Days Return Warranty
Our goal is to make sure you’re happy with your order! We are willing to make it right if you aren’t 100% satisfied. Quickly and easily return your item(s) through our Returns Portal!
The majority of returns are refunded to the original payment. For sale items (25% off or more), refunds can only be made via Biiboutique gift card. Returns are processed within 3-5 business days after your item(s) are delivered to us.
PROCESS
1.If you cancel the order, you need to contact our customer service email after another half an hour. Orders are not refundable after 12 hours.
2.If you need to return or exchange, contact us by email.
NOTE: 1. If you are paying to ship back the return yourself, you can use any shipping method you like; 2. The original shipping fee and Shipping Guarantee are non-refundable.
*The shipping label we provide only works if you are shipping within the US. A fee of $15 (plus $3 more per piece) will be charged for the pre-paid shipping label, which will be deducted from your refund (unless you received the incorrect or defective product).